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How We Are Different

Welcome to Marco Polo! We’re not just another platform; we’re a game-changer in the world of disability Home and Living Services. Curious about what sets us apart? Here’s how Marco Polo stands out:

Participant-Led Approach

We know this sounds cliché, but at Marco Polo, the participant always comes first. We empower individuals to make their own choices about their housemates, living arrangements, and support services. We put the power in your hands, we ensure that every decision made is truly yours.

Revolutionary Connection Platform

Marco Polo is not a service provider, we don't own any homes. Instead, we are a revolutionary connection platform dedicated to empowering NDIS participants to make informed choices in their housing and housemate options.

Simplifying Home & Living Services

Navigating Home and Living services can be confusing, but we’re here to change that. Marco Polo demystifies the process for you by providing clear, straightforward and direct information about your options.

Quality and Trust

Quality and trust are our top priorities. We only partner with providers who meet our vetting criteria. This means all our users can have confidence in the reliability and professionalism of the services they receive from matched providers, ensuring peace of mind for you and other participants and their families. If they don’t live up to your expectations, let us know and we can help find a better provider match.

Community and Connection

Building a supportive community is at the heart of Marco Polo. Our platform helps match participants with like-minded individuals, fostering a sense of belonging and friendship. Whether it’s finding the perfect housemate or connecting with peers, Marco Polo makes it happen for you.

Innovation and Technology

Marco Polo is bringing the age of technology to participants for the greater social good. We saw a need that was not being met, so we did something about it! We believe that helping you to find other people you gel with is more important than finding an empty house.

The Marco Polo Revolution

We are more than just a support service platform; it’s a revolution in participant empowerment. By prioritizing empowerment, transparency, quality, and community, we create an environment where participants, providers, and coordinators can thrive. Discover the Marco Polo difference and see how we’re transforming support services for the better.

About Marco Polo

Our founders, Aaron and Amy began their journey in the healthcare sector with Aaron as a pharmacist and Amy as a registered nurse and social worker. Moving out of their family homes for the first time and sharing living spaces with colleagues, they discovered the value of living with like-minded people. This experience of sharing spaces, yet maintaining personal autonomy, was eye-opening.

Their journey took a significant turn when they became SIL providers in 2020. They witnessed first-hand the challenges in the disability housing sector—participants lacking choice, providers struggling, and societal expectations that everyone should live alone. They realized that a one-size-fits-all approach doesn’t work; some people thrive in shared living arrangements, while others prefer solitude. However, NDIS participants and people living with a disability were rarely given the opportunity to choose.

Seeing the gaps in the current landscape, Aaron and Amy knew they could create a solution that benefits all stakeholders, without favouring one over the other. They envisioned a platform that empowers participants with the autonomy to make their own living choices, while supporting providers to offer better, more compatible services, without the constant threat of financial hardship.

Today, Aaron and Amy still live on Aaron’s families Property in a 40ft shipping container, because it works for them. They share their space but also value their privacy. They have that choice, and now they are on a mission to ensure people living with a disability have the same control in choosing the housing option that suits them, with the people they want.

Help us make a difference and give people with disabilities the choice they deserve. Join us in transforming the disability housing landscape for the better.

Commitment To Quality

At Marco Polo, quality and safeguarding are at the core of our mission, after all, we are here to best serve you, the participant. We are dedicated to providing NDIS participants and their carers with a platform that prioritizes choice, safety, well-being, and satisfaction. Our vetting process ensures that all providers on our platform meet the highest standards of care and ethical service provision.

We continually strive for excellence through ongoing quality improvements and feedback. If you’re not impressed by the provider Marco Polo matches you/your group with, no problem! Jump back on and Marco Polo will match you/your group with another. 

Marco Polo is committed to setting new benchmarks in the disability housing sector, ensuring every participant feels secure, respected, and empowered.

Join us in our dedication to quality and safeguarding, and help us build a safer, more inclusive future for all.

Marco Polo acknowledges the Traditional Owners and Custodians of Country throughout Australia and recognizes their enduring connection to land, waters, and community. We pay our respects to Elders past, present, and emerging and extend that respect to all First Nations people.

We acknowledge that First Nations people experience disability at a higher rate and face unique challenges within the disability sector. We are committed to listening, learning, and working collaboratively with First Nations communities to support inclusive, culturally respectful services that honor Indigenous values of family, community, and shared care.

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