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Got questions? We've got answers.

Explore our comprehensive Marco Polo FAQs for quick answers, helpful tips, and detailed information on how Marco Polo can enhance your home and living experience.

Do you need to be an NDIS participant?

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How does housemate matching work for Participants?

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Is it registered and unregistered Providers you recommend?

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Why Call it Marco Polo?

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Do you provide the houses?

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Are you a provider?

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How do I make a complaint?

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How do you compare to other platforms?

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Do you provide paid marketing?

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How do I sign up?

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How do I subscribe?

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How do I pay?

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I cant access the platform? Trouble shooting

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What do I do if I change coordinators?

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How do I delete my profile?

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How do I block someone?

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How do I get a refund?

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Can providers contact me before I’m ready?

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Can participants see my business?

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