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Government

Marco Polo Portal supports Federal and State governments to deliver safer, more sustainable shared living outcomes for people with disability.
Aligned with recent NDIS reforms, the NDIS Review, and the NDIS Quality and Safeguards Commission findings, Marco Polo Portal strengthens participant choice and control while supporting system sustainability, market stewardship, and risk prevention in home and living supports.
Our platform addresses long-standing structural challenges in shared living arrangements by enabling informed, participant-led decision-making and improving transparency across the housing and support market.

Key Challenges

Governments face increasing pressure to improve outcomes in shared living environments while managing escalating costs, safeguarding risks, and market instability. National reviews and commissions have consistently identified the need for earlier intervention, stronger safeguards, and improved mechanisms to support informed decision-making in home and living supports
Across the NDIS and state housing systems, challenges include:

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Limited participant choice in shared living arrangements

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Poorly matched housemates contributing to placement breakdowns

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Increased provider churn and thin markets with limited system visibility over compatibility risks prior to placement

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Escalating downstream costs following failed placements, including crisis responses and health system impacts

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How We Help

Marco Polo Portal operates as a preventative, participant-enablement platform that supports reform objectives without increasing regulatory burden.
Our approach:

  • Enables participants to exercise genuine choice and control in shared living decisions

  • Improves housing stability through structured compatibility matching

  • Reduces the likelihood of placement breakdowns by supporting better-informed decisions upfront

  • Supports providers to make sustainable placements, reducing churn and vacancy cycling

  • Creates system-level visibility that supports proactive, rather than reactive, responses

By improving match quality at the outset, Marco Polo Portal contributes to long-term cost avoidance across the NDIS and broader public systems, including reduced reliance on crisis accommodation, emergency responses, and health interventions following failed placements.

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Public Value & Cost Considerations

Failed shared living placements carry significant direct and indirect costs, including:

  • Re-assessment and re-planning

  • Emergency accommodation and support responses

  • Increased provider costs and market exits

  • Flow-on impacts to health and justice systems

Marco Polo Portal supports governments to reduce these avoidable costs by acting as an early intervention and prevention layer within the shared living ecosystem.

Governance,
Safeguards & Compliance

Marco Polo Portal has been designed with governance, safeguarding, and compliance at its core.
The platform aligns with:

  • NDIS Practice Standards

  • Privacy Act and data protection requirements

  • Participant safeguarding obligations

Data privacy and security are managed in accordance with our internal policies, while duty of care, escalation, and risk management processes align with NDIS registration standards.
Our governance approach is informed by lived experience leadership and sector expertise, ensuring participant safety and dignity remain central to all system design decisions.

See Our Policies and Plans

Partners & Programs

Marco Polo Portal works collaboratively across the disability, housing, and support ecosystem.

  • SIL and home and living providers

  • Participant advocacy organisations

  • System reform initiatives and accelerators

Evidence & Pilots

Marco Polo Portal is entering pilot delivery, including initial trials with providers such as Cerebral Palsy Alliance. Early feedback indicates strong demand for improved compatibility tools and participant-led matching approaches in shared living contexts. Formal evaluation frameworks are planned as pilots progress, with a focus on housing stability, participant experience, and system-level outcomes.

Services to Government

1. Shared Living Market Intelligence & Reporting

Our platform captures structured compatibility data and participant preference trends, enabling governments to better understand emerging pressures within home and living markets. This supports earlier identification of instability risks, demand shifts, and placement vulnerability factors.

Through tailored reporting and system-level insights, we assist agencies to:

  • Strengthen market stewardship functions

  • Improve visibility across shared living dynamics

  • Identify emerging thin market pressures

  • Support reform implementation with practical data

  • Inform policy adjustments with real-world participant sentiment

By improving transparency within shared living arrangements, governments are better positioned to act proactively rather than reactively.

Request Market Data

2. Reform-Aligned Pilot Implementation

Marco Polo Portal partners with government agencies to design and deliver pilots that strengthen participant choice and housing stability within shared living supports.
Our pilot frameworks are aligned with the NDIS Review, Commission findings, and broader reform priorities focused on sustainability and safeguarding.
Pilot initiatives may include:

  • Compatibility-based placement trials

  • Structured participant-led housing selection models

  • Preventative matching frameworks designed to reduce placement breakdown

  • Evaluation mechanisms for housing stability and participant experience

By trialling preventative infrastructure before scaling, governments can reduce implementation risk while generating practical evidence to inform broader system reform.

Request Pilot Info

3. Lived Experience–Led Reform Advisory

Marco Polo Portal offers structured lived experience advisory services to support policy development, digital transformation, and shared living reform initiatives.
Led by founders and advisors with direct disability and sector experience, our advisory approach bridges policy intent with real-world implementation dynamics.

We support agencies to:

  • Co-design participant-facing reforms

  • Test shared living frameworks prior to rollout

  • Identify unintended safeguarding risks

  • Strengthen legitimacy of reform initiatives

Our advisory model ensures reforms reflect practical realities within shared living environments, increasing uptake and reducing implementation failure.

Request Advisory Services

4. Inclusive Digital Infrastructure Development

Marco Polo Portal develops secure, accessible digital platforms designed specifically for disability contexts.
Our development capability combines accessibility compliance, inclusive design, and secure data architecture to deliver systems that function effectively for participants, providers, and government stakeholders.

We provide:

  • WCAG-aligned web application development

  • Secure participant data environments

  • User-tested cognitive accessibility frameworks

  • Integration-ready architecture

By embedding accessibility and safeguarding considerations, governments reduce digital exclusion risks and improve long-term system sustainability.

Request Development Info

Strategic Positioning

Marco Polo Portal functions as a market transparency platform and preventative infrastructure layer within shared living systems.

By supporting better decision-making before placements occur, the platform strengthens safeguarding outcomes, supports reform implementation, and contributes to a more stable and sustainable home and living market.

We welcome discussions with government agencies interested in:

  • Reform-aligned pilot opportunities

  • System improvement initiatives

  • Market stewardship and sustainability solutions

  • Data-informed approaches to shared living outcomes

  • Lived-experienced housing consultation

Contact us to request a briefing or explore collaboration opportunities.

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+1 222 564 4569
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